Terms Of Service
Terms Of Service
The parties to this agreement are as follows:
User, Client— a person who intends to purchase the goods from the website www.wellherb.com and could meet our conditions of eligibility
Buyer—person who purchase the goods from the Site www.wellherb.com and could meet our conditions of eligibility
Seller — the actual provider or merchant (entity or individual) of corresponding product or service. The Seller’s information would be shown in the process of transaction.
Site — www.wellherb.com
Order —request from the Client for the purchase and delivery of products displayed on the Site.
You will need to register an account as a User or Client to use some of the Services available to you on the Site. In registering an account you agree to provide information about yourself that is true, accurate, current, and complete in all respects.
In using the Site, you agree to accept responsibility for all activities conducted through your account.
Prohibited actions on web-side including, but not limited to:
Using any technology to attempt to hide the use of account or multiple accounts or disrupt any of our Services in any way;
Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material;
Advertising or sending unsolicited messages of any kind；
Impersonating others or providing any kind of false information；
Any inappropriate actions informed by the Site.
In above mentioned cases, Wellherb reserves the right to terminate any account at its sole discretion. We may send you an email to inform you of the termination of your account in such event.
Terms of Sale
In placing an order on the Site, you agree to be bound by these terms and conditions.
The display of the products on the Site is an invitation to treat, you place an order is an offer, and seller confirms the order and ships the products is regarded as acceptance.
All orders are subject to stock availability and confirmation of the order price. Supply shortage shall not be regarded as breach of contract. Items in your shopping basket are not reserved and may be purchased by other customers.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from shipping delays or force majeure for which we will not be responsible.
In order to place orders on the Site, you must be aged 18 years of age or over. Wellherb retains the right to refuse any request made by you, and Wellherb reserves the right to close your Wellherb account at its sole discretion. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with.
You warrant the personal and payment details provided by you are both valid and accurate (e-mail address, real name, billing information and other requested information as indicated on the Site)
The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. Please be aware that some of the goods sold through our Websites may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts for under 18’s.
You know and agree to make purchase in the manner subject to the applicable law and regulations, including custom requirements, otherwise you should bear the loss.
You shall made some inquiries and provide the Notice and any materials issued by Customs or any competent authority to prove the situation of the ordered goods at the request of the Wellherb. Otherwise, you should not claim for compensation for loss.
The images on the Site are for illustrative purposes and may differ from the actual appearance of the product or items you purchase.
You acknowledge and agree that the Service may contain typographical errors or other errors or inaccuracies and may not be completed or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies, even your order is placed before the information is found to be errors, inaccuracies or out-of-date.
Company shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, unitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Site or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
You agree to comply with the Site’s terms and regulations on payment.
Upon receiving your order the bank carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.
The price of the Goods on the Site may be changed by the Site without notice, after the payment confirmation the price cannot be changed.
We could dispatch the goods during 3-10 day after order confirmation.
You will be given an indication of the expected delivery time when you place your order online. Wellherb team will try our best to meet these estimates, but cannot guarantee that such estimates must be met.
Please note that to ensure customs clearance you may need to provide your personal information or personal information of recipient including full name, number and date of issue of passport. Any penalty or loss caused by the defective information you provided or your defective action, shall be bear by you.
You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered and confirm the qualified and acceptable status of the products from that moment on.
Wellherb provides free shipping on all orders. Wellherb reserves the right to update its shipping policy at its sole discretion without prior notice.
Return and refund
Only defective items and items with significant difference between goods and description will be accepted by Seller in accordance with return guarantee on the Site.
An item is considered defective when the usability for the purpose for which it was designed and manufactured has been hindered.
An item is considered item with significant difference between goods and description when the key characteristics totally different with description.
The Buyer is entitled to file refund or replacement application, and return the goods within 15 days after receipt of shipment.
Buyer could apply for refund or replacement via e-mail.
Replacement must be of an identical type to the product originally ordered.
Buyer should use or include with the product being returned all original boxes, instructions/documents and wrappings.
The defective product should be returned to Moscow branch by Russian Post, all delivery expense should be paid by Buyer.
Seller has a right to inspect the returned item(s) for quality issues and to determine whether the item(s) are the same as in the description. After reviewing the product, Seller should inform Buyer whether or not he/she has a right to a refund or replacement, within 5 days after inspection.
In case of any defect exists when the good is supplied and the above mentioned inspections confirm the refund or replacement, defective products will be refunded in full amount, including a refund of the delivery charges incurred by Buyer in returning the item, or replaced if the Buyer requests.
Seller has right to refund money using the method used to make payment, during 10 days after inspection’s confirmation.
In the interests of hygiene the Buyer do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewelry or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality. Please also note that items must be returned with all of the bar code tags intact and with the dispatch note you received enclosed.
Seller is not responsible for damage caused by the buyer due to improper use of the goods purchased on web-site.
All capitalized terms not defined in this document shall have the meanings ascribed to them in the Private Policy.
The site could be temporarily unavailable in term of websites carrying out preventive or technical service, Wellherb has the right to periodically conduct the necessary preventive or other work with advance notice or without notice.
The TOS, together with all our policies and procedures, are governed by and construed in accordance with Laws of People’s Republic China (“PRC”).
We operate a complaint’s handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments via hot line calling or e-mail. In the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the South China International Economic and Trade Arbitration Commission (also known as the Shenzhen Court of International Arbitration).